Healthcare Customer Service Specialist

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

We are looking for a highly motivated and organized Hospital Appointment Coordinator to join our team at National Medical Care. In this role, you will be responsible for coordinating patient appointments, ensuring seamless communication between patients, doctors, and other hospital staff.

Key Responsibilities:
  • Schedule and coordinate patient appointments, taking into account physician availability and patient preferences.
  • Communicate effectively with patients, doctors, and other hospital staff to ensure smooth appointment processes.
  • Maintain accurate and up-to-date records of patient appointments, including scheduling, cancellations, and rescheduling.
  • Provide excellent customer service to patients, responding to their queries and concerns in a timely and professional manner.
  • Work collaboratively with other departments to ensure efficient operation of the hospital's appointment system.

Requirements:

  • Diploma/College graduate in general administration or any related field.
  • Minimum (1) year experience in a similar position preferably in a healthcare facility.
  • Excellent communication and organizational skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Fluency in verbal and written English & Arabic is required.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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