Digital Experience Manager
7 days ago
We're a digital consultancy driven by a simple yet powerful belief: exceptional customer experiences are the key to success. Our team of experts fuses strategy, data, design, and technology to create innovative solutions for Fortune 500 companies.
Our Core Values- Lock arms: We build strong relationships that amplify our impact. This means collaborating across departments and engaging with clients and communities to deliver remarkable results.
- Show hustle: We anticipate opportunities, roll up our sleeves, and execute with excellence. We listen, understand multiple perspectives, and hold ourselves accountable.
- Never settle: We motivate each other to push beyond easy answers and arrive at bigger, more inspiring ideas.
We're looking for a seasoned professional to join our global team as a Service Delivery Manager. In this role, you'll utilize your leadership, communication, and problem-solving skills while working directly with client teams.
Your Responsibilities- Collaborate with technicians and engineers to provide quality support to clients.
- Make informed decisions regarding escalations and delivery processes for client work.
- Oversee detailed reports tracking ticket progress, resolution types, and resource metrics.
- Craft, review, and deliver client contracts and root cause analyses.
- Mentor engineers and technicians on communications, escalations, and high-level prioritizations.
- Bridge gaps between technical and non-technical teams through clear, concise communication.
- A collaborative individual who thrives in direct communication with team members or leaders.
- A driven self-starter interested in expanding knowledge and utilizing downtime effectively.
- A friendly, communicative partner for clients, adaptable to their needs.
- A patient, understanding leader who prioritizes planning and execution over rushed work.
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