Operations Manager

3 days ago


Riyad Al Khabra, Saudi Arabia Afaq - Warehouse Branch (Amazon) Full time
About Afaq - Warehouse Branch (Amazon)

We're building the future of customer service, as we work towards becoming Earth's most customer-centric company.

Our Fulfillment Centers are at the heart of Amazon's rapidly growing Operations network: they're where we manage our fast-moving inventory. They're also where we developed our industry-leading workflows.

In these facilities, we stow deliveries, pick products, package them up and ship them out: each of these groups has played their part in taking us where we are today.

Job Description

You'll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you'll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

In the logistics team you enter and lead, we'll be entrusting a team of approximately 80 to 120 associates to you. You'll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you'll exercise sound judgement, making sure progress and KPI targets are worked towards and met.

Key Responsibilities:

  1. Ensure the KPI targets are met.
  2. Should be able to work with stakeholders actively and execute improvement projects on ground.
  3. Work with teams to deliver and stick to the required schedules.
  4. Deliver good carrier experience.
  5. Work with carriers to engage on linehaul performance discussions and other requirements.
  6. Work closely with Procurement finance and other stakeholders to help resolve carrier issues.


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