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Store Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia The Good Feet Store LRG Investments Group Full time
About The Good Feet Store LRG Investments Group

We are a leading luxury retail company with a strong presence in the Middle East. Our mission is to provide exceptional customer experiences and drive business growth through innovative retail strategies.

Job Summary

We are seeking a highly skilled Store Manager to lead our luxury retail store in Riyadh. As a Store Manager, you will be responsible for driving store sales, building a loyal customer base, and ensuring excellent customer service.

Key Responsibilities
  • Leadership and Team Management
    • Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
    • Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
  • Customer Experience
    • Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach, and techniques with a focus on VIPs.
    • Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
  • Operational Excellence
    • Ensure all sales and operational policies and procedures are followed and maintained in the store.
    • Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
    • Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or otherwise trained on it.
    • Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand's VM guidelines.
    • Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
  • Team Development and Growth
    • Provide a clear vision to the team about the business and store's vision and key directions.
    • Identify, recruit, develop, and retain strong talents.
    • Create a positive work environment based on trust, respect, and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the leadership and HR teams.
    • Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms and constantly monitor the team's development plans and professional growth.
    • Ensure performance improvement plans are discussed and documented in a transparent manner.
What We Offer

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Join Our Team

We invite all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.