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Sales Operations Coordinator
2 weeks ago
About the Role:
SOFITEL is seeking a highly organized and detail-oriented Sales Operations Coordinator to provide crucial support to the sales team. As a key member of the team, you will be responsible for coordinating sales activities, managing administrative tasks, and maintaining strong relationships with clients and internal departments.
Key Responsibilities:
- Sales Support: Assist the sales team with daily operations, including preparing proposals, contracts, and agreements for corporate and group bookings.
- Client Communication: Act as a liaison between the sales team and clients, responding to inquiries, coordinating meetings, and ensuring a timely flow of information.
- Sales Tools Management: Maintain the sales database and CRM systems by updating client information, tracking inquiries, and ensuring the accuracy of sales-related data.
- Event Coordination: Collaborate with the sales team and event planners to ensure seamless execution of group bookings, corporate meetings, and events, from initial inquiry to post-event follow-up.
- Pre-opening Assistance: Support pre-opening tasks such as setting up sales systems, building client databases, and assisting with pre-launch sales campaigns and promotions.
- Sales Reporting: Assist in preparing sales reports, forecasts, and performance metrics for senior management, providing insights into the sales pipeline and business development.
- Proposal & Contract Creation: Draft, proofread, and finalize proposals, presentations, and contracts for corporate clients, groups, and events.
- Internal Coordination: Coordinate with other departments, such as revenue management, marketing, and operations, to ensure the seamless delivery of guest experiences and services.
- Client Relationships: Help maintain strong relationships with key accounts by assisting the sales team in following up on leads, managing ongoing communications, and organizing site visits and client meetings.
- Office Administration: Handle administrative duties for the sales department, such as scheduling meetings, preparing meeting materials, and organizing sales files and records.
- Customer Service: Provide exceptional service by responding to client inquiries promptly and professionally, ensuring a positive experience throughout the sales process.