Sales Coordinator

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Zamil Air Conditioners Full time
Job Responsibilities
  1. Assist the sales team with administrative tasks, including preparing sales presentations, managing customer inquiries, and processing orders.
  2. Ensure accurate entry and maintenance of sales data in the company's CRM or other software systems.

2 - Order Management:

  1. Coordinate and track customer orders from entry to delivery, ensuring timely and efficient processing.
  2. Communicate with logistics and warehouse teams to confirm stock availability and shipping schedules.

3 - Customer Relationship Management:

  1. Serve as a primary point of contact for customers to address inquiries, handle complaints, and follow up on sales matters.
  2. Build strong relationships with customers to ensure a high level of satisfaction and loyalty.
  3. Prepare and distribute daily, weekly, and monthly sales reports to management and relevant teams.
  4. Assist in compiling data and insights for sales forecasts, targets, and performance metrics.

5 - Cross-Team Coordination:

  1. Collaborate with marketing, finance, and logistics teams to ensure seamless sales operations and delivery.
  2. Support the sales team with coordination tasks, including event planning, promotions, and product launches.

6 - Documentation and Compliance:

  1. Ensure all sales documents are properly filed, tracked, and accessible to the sales team and management.
  2. Maintain and update customer records, contracts, and sales agreements according to company standards.
  3. Participate in the development of sales strategies and initiatives to drive business growth.
  4. Assist in managing promotional campaigns and special projects as directed by the sales manager.
Qualifications and Skills
  1. 1 - Educational Background: Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
  2. 2 - Experience: 2-3 years of experience in sales coordination, customer service, or a related role.
  3. 3 - Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with CRM software (e.g., Salesforce) and ERP systems (e.g., SAP) is an advantage.
  4. 4 - Communication Skills: Excellent verbal and written communication skills. Ability to interact professionally with customers and sales team members.
  5. 5 - Organizational Skills: Strong attention to detail with the ability to manage multiple tasks and deadlines efficiently. Capable of prioritizing tasks in a fast-paced environment.
  6. 6 - Problem-Solving: Strong problem-solving abilities and the initiative to resolve issues quickly and effectively. Able to handle unexpected challenges and customer concerns with a solution-oriented mindset.
  7. 7 - Team Player: Ability to work well in a team environment, supporting sales representatives and other departments. Collaborative mindset with a proactive approach to assisting with cross-functional tasks.
  8. 8 - Customer Focus: A commitment to providing excellent customer service and maintaining customer satisfaction. Understanding of sales processes and customer relationship management.
Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Sales, Business Development, and Administrative
  • Industries: Construction, Industrial Machinery Manufacturing, and Manufacturing
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