Service Operations Specialist Manager
5 days ago
This is a senior-level position that requires expertise in IT service management. The successful candidate will have extensive experience in leading IT service management teams and implementing service management processes based on industry standards.
The role involves working closely with all functions within Technology Operations to drive adoption and adherence to IT service management processes. You will also be responsible for managing service management improvement programs and projects to enhance quality and performance of service delivery.
Key Accountabilities- Design and Optimization: Design and continuously review core IT service management processes managed by all functions across Technology Operations to optimize based on industry standards and best practices.
- Awareness and Adoption: Drive adoption and adherence to all Technology Operations IT service management processes using awareness programs, policies, procedures, and contractual terms and conditions.
- Service Management Improvement: Manage service management improvement programs and projects for Technology Operations functions to enhance quality and performance of service delivery.
- Performance Metrics and Governance: Set and monitor performance metrics and quality standards with well-defined service level agreements across Technology Operations vendor engagements.
- ITSM Solution Implementation: Lead the automation of IT service management processes using IT service management solutions and collaborate with all IMDT service owners and vendor service providers.
- Master's Degree in Computer Science or Related Field: Possess a Master's degree in computer science or a related field.
- Minimum 10 Years of Experience: Have minimum 10 years of experience in information technology focused on IT service management.
- Leadership Experience: Possess minimum 3 years of experience in a leadership or supervisory role.
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