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Assistant Reservation Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Worldwide, Inc. Full time
Job Summary

Hilton Worldwide, Inc. is seeking a highly skilled and experienced Assistant Reservation Manager to join our team. As a key member of our reservations department, you will be responsible for achieving occupancy targets and driving revenue growth.

Key Responsibilities
  • Maximise Occupancy Levels: Develop and implement revenue strategies to maximise occupancy levels and drive revenue growth.
  • Collaborate with Sales and Events Teams: Work closely with the Sales and Events Teams to develop future and repeat business opportunities.
  • Manage Third-Party Sites and Agents: Manage third-party sites and agents to establish rates, negotiate prices, and ensure proper implementation of reservations procedures.
  • Contribute to Selling Strategy: Contribute to the selling strategy of the hotel and manage the department's adherence to achieving that strategy.
  • Understand Competitive Market Place: Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market.
  • Develop Team Members: Ensure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
  • Build Strong Relationships: Build strong relationships with customers, Guests, and Team Members to gain a full understanding of their needs and work to serve them effectively.
  • Recruit, Manage, Train, and Develop Team: Assist in the recruiting, managing, training, and developing of the Team.
  • Participate in Hotel Promotional Activities: Participate in the organisation of hotel promotional activities.
Requirements
  • Previous Experience: Previous experience with reservations in the hotel/leisure sector.
  • Strong Leadership Skills: Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets.
  • Strong Analytical Skills: Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
  • Excellent Selling Capabilities: Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
  • Excellent Organisation and Planning Skills: Excellent organisation and planning skills.
  • Accountable and Resilient: Accountable and resilient.
  • Flexibility: Flexibility to respond to a range of different work situations.
Desirable Capabilities
  • Knowledge of Hotel Property Management Systems: Knowledge of the hotel property management systems.
  • Previous Experience in Similar Role: Previous experience in the same or similar role.
  • Relevant Degree: Relevant degree, in a business discipline, from an academic institution.