Front Office Operations Specialist
3 days ago
Company Overview
Raffles Hotels & Resorts is a renowned luxury hospitality brand known for its exceptional service and world-class accommodations. As a leading player in the industry, we strive to deliver unforgettable experiences to our guests.
Salary and Benefits
We offer a competitive salary package that includes benefits such as health insurance, retirement plans, and paid time off. Our comprehensive compensation package ensures that our employees are well taken care of and can focus on delivering exceptional service to our guests.
Job Description
The Assistant Front Office Manager will be responsible for overseeing the daily operations of the Front Office Department, ensuring that all aspects of guest service meet the highest standards. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of hotel operations.
Key Responsibilities
- Daily Operations: Oversee the smooth operation of the Front Office Department, including reception, concierge, and guest services.
- Staff Management: Assist in managing sub-departments within Front Office to maintain high standards of customer service.
- Guest Service: Coach and mentor staff to achieve and exceed service standards.
- Billing and Expenses: Analyze billing instructions and ensure accuracy of agent invoices, monitor and manage department expenses.
- Innovation: Implement and encourage innovative ideas for improving guest experience and operational efficiency.
- Communication: Ensure effective communication between Front Office staff and other departments.
Required Skills and Qualifications
To be successful in this role, you will need:
- Hospitality Background: Bachelor's degree in Hospitality Management or related field (strongly preferred).
- Experience: Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry.
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