Quality Assurance Specialist
3 days ago
Problem Management at VisionX
We're seeking a highly skilled Problem Manager to join our team.
As a Problem Manager, you'll be responsible for establishing and operating comprehensive quality control processes for all IT services, ensuring compliance with defined standards and continuous improvement.
Key Responsibilities:
- Develop and implement strategies to reduce the number of recurring incidents and service requests.
- Generate reports and analyze data to identify trends and areas for improvement.
Requirements:
- Bachelor's degree in information technology, Computer Science, or a related field.
- 5-8 years of experience in problem management, incident management, or quality assurance.
- Experience with ticketing systems and service management tools.
We're an equal opportunity employer and value diversity.
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