Call Center Quality Assurance Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

At Tbwa Chiat/Day Inc, we're committed to delivering exceptional service to our customers. As a Call Center Quality Specialist, you'll play a critical role in ensuring that our agents provide the highest level of support.

The ideal candidate will have a strong background in quality assurance and customer service. You'll be responsible for monitoring agent calls, chats, and emails to assess quality and adherence to service standards. Your attention to detail and analytical skills will help identify areas for improvement and develop strategies to enhance service delivery.

You'll work closely with our Team Leaders and Training Supervisors to address gaps and improve performance. Your ability to provide constructive feedback and training recommendations will be essential in driving results. If you're passionate about delivering exceptional customer experiences and have a knack for analysis, we want to hear from you



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