Assistant Director of Front Desk Operations
3 days ago
In this pivotal role, you will be responsible for ensuring the smooth operation of our Front Office Department, delivering exceptional service to our guests, and supporting the development of our staff.
duties and responsibilities
- oversee daily operations of the front office department, including reception, concierge, and guest services
- assist in managing sub-departments within front office to maintain high standards of customer service
- coach and mentor staff to achieve and exceed service standards
- analyze billing instructions and ensure accuracy of agent invoices
- monitor and manage department expenses in accordance with occupancy and budgets
- implement and encourage innovative ideas for improving guest experience and operational efficiency
- ensure effective communication between front office staff and other departments
required qualifications
- bachelor's degree in hospitality management or a related field
- at least 3 years of experience in front office or food and beverage management
- proficiency in english and arabic
- expertise in fidelio opera property management system
- advanced proficiency in microsoft office suite
what we offer
raffles hotels & resorts offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for professional development and advancement.
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