Hotel Operations Manager

24 hours ago


Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time
Job Title: Hotel Operations Manager

We are seeking a professional and customer-focused Front Office Supervisor to oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

The successful candidate will be responsible for managing room inventory, maximizing occupancy rates, and monitoring front office performance metrics. You will also lead, train, and motivate the front office team to maintain high standards of customer service, resolve guest complaints, and collaborate with other departments to coordinate guest services.

Key Responsibilities:
  • Manage Front Office Operations: Oversee daily front office activities, including check-ins, check-outs, guest inquiries, and billing procedures.
  • Lead and Motivate Team Members: Lead, train, and motivate the front office team to maintain high standards of customer service.
  • Monitor Performance Metrics: Manage room inventory, maximize occupancy rates, and monitor front office performance metrics.

Requirements:
  • Proven Experience: Proven experience as a Front Office Supervisor or in a similar hospitality role.
  • Strong Leadership Skills: Strong leadership, communication, and customer service skills.
  • Language Proficiency: Fluency in English and Arabic.
  • Problem-Solving Abilities: Excellent problem-solving and multitasking abilities in a fast-paced environment.


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