Customer Trust Escalations Manager

2 weeks ago


Riyad Al Khabra, Saudi Arabia Afaq Q Tech General Trading Full time

In this role, you will work closely with Senior Leaders to resolve complex customer problems and prevent similar issues from happening again.

The Senior Customer Service Specialist plays a critical role in resolving customer trust escalations related to Amazon Brand, data regulation, or privacy concerns.

Key Responsibilities:
  • Investigate and resolve complex customer issues through tech investigation.
  • Develop effective solutions to restore customer trust in devices.
  • Communicate complex technical information to non-technical stakeholders.
  • Work collaboratively with cross-functional teams to resolve customer escalations.
BASIC QUALIFICATIONS:
  • Fluency in both Arabic and English (spoken and written).
  • Must be in good standing.
  • Experience with MS Office and customer service tool set.
  • Bachelor's degree or 2 years Amazon Experience.


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