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Customer Service Representative

2 weeks ago

Riyad Al Khabra, Saudi Arabia Ninja Full time

About Us

Ninja is a dynamic company dedicated to delivering exceptional customer experiences through our chat support services.

We are seeking a highly skilled and professional Chat Support Specialist to join our team. As a key member of our customer care team, you will play a vital role in ensuring timely, effective, and professional support to our customers.

Your Responsibilities

  • Provide prompt and friendly responses to customer inquiries via chat, demonstrating excellent written communication skills and attention to detail.
  • Assist customers with various queries related to order status, product details, troubleshooting, and general inquiries, using your problem-solving skills to resolve issues efficiently.
  • Demonstrate strong typing speed and accuracy to handle customer queries effectively.
  • Identify customer needs and provide accurate solutions or escalate issues as necessary, ensuring customer satisfaction and loyalty.
  • Work closely with cross-functional teams to ensure seamless service delivery and maintain high levels of customer satisfaction.
  • Participate in team meetings and training sessions to continuously improve service delivery and stay updated on company products, services, and policies.
  • Contribute suggestions and feedback to enhance customer care processes and overall service quality.

Requirements

  • High school diploma or equivalent; an associate's or bachelor's degree is preferred.
  • Previous experience in customer service, especially in chat support, is a plus.
  • Strong written communication skills with attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency with chat software and CRM tools is an asset.