Customer Service Expert

2 weeks ago


Riyad Al Khabra, Saudi Arabia Tabby Full time

We are seeking a seasoned Customer Service Trainer & Quality Specialist to join our team at Tabby. This individual will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention.

Key Responsibilities:
  • New Hire Training and Refresher Training: Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team.
  • Quality Assurance and Evaluation: Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in, coaching, feedback sessions.
  • Customer Satisfaction Analysis: Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction.
  • Ongoing Skill Development: Complete your monthly log-in hours to stay updated on the Product and Process Knowledge.
  • Team Collaboration: Participate in Quality Calibrations sessions.
  • Process Improvement: Provide recommendations for procedural improvements (NHT student feedback).
  • Training Effectiveness: Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes.


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