Operations Team Lead

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia KitchenPark Full time
Job Overview

KitchenPark is a pioneer in transforming underutilized properties into smart kitchens, revolutionizing the way restaurants operate and customers experience food delivery. Our mission is to make high-quality, affordable food accessible to everyone.

We're committed to creating jobs in local neighborhoods and providing a wide range of cuisines at affordable prices. Whether you're an entrepreneur opening your first restaurant or a global quick-service chain, we're changing the game for restaurateurs.

About This Role

This position plays a pivotal role in overseeing daily operations at one of our ghost kitchen facilities. As a Site Supervisor, you'll be responsible for:

  1. Leading and training a dedicated facility team, handling scheduling, training, and performance management.
  2. Managing a highly efficient order fulfillment process and delivering exceptional customer service.
  3. Cultivating positive and inclusive work environments, fostering teamwork and communication across teams and departments.
Key Responsibilities

The successful candidate will have the following responsibilities:

Team Management
  1. Lead and train a dedicated facility team, handling scheduling, training, and performance management.
  2. Manage a highly efficient order fulfillment process and deliver excellent customer service.
  3. Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.
Building Repair And Maintenance
  1. Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
  2. Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
Health And Cleanliness
  1. Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
  2. Monitor partner compliance with safety and health department protocols.
  3. Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.
Customer Support And Retention
  1. Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
  2. Manage the overall partner experience, preventing churn, and extending partner lifecycle.
Administrative & Strategic
  1. Train with senior positions in support, data analytics, and reporting.
  2. Participate in planning sessions with management and peers.
  3. Review and report KPI metrics to facility management and contribute to goal setting.


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