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Guest Experience Manager

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time
Guest Experience Manager

An exceptional guest experience begins with you.

As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive.

Your key responsibilities include:

  • Providing a sense of welcome and departure to all guests.
  • Coordinating pre-arrival contact with guests to arrange special requirements.
  • Be conversant with daily VIP/Loyalty movements and work with relevant departments to ensure smooth guest transition and recognition.
  • Responding to identified high priority logbook entries, and reporting back to GM/RDM on outcomes and suggested course of action.

We are looking for an experienced professional with 2+ years working in a 5-star luxury hotel. You must have experience in multiple roles in Front Office, showing your ability to adapt and grow.

The ideal candidate should be proficient in computer systems such as Microsoft Word, Excel & Outlook, and possess excellent verbal and written communication skills.