Commercial Operations Director

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Hire Fellows Full time

About the Role:

The Commercial Operations Manager will play a critical function in making Hire Fellows successful. This role involves designing and optimizing key operational processes, supporting commercial strategies, and enhancing customer experience post-sale.

Main Responsibilities:

  • Designing and implementing a seamless customer onboarding process for both inbound and outbound clients to enhance experience.
  • Setting up and managing lead generation systems (like Pipedrive) to ensure a steady pipeline of opportunities.
  • Overseeing payment operations and settlement, ensuring efficiency, accuracy, and compliance.
  • Managing commercial partnerships, including payment gateways, to optimize efficiency and performance.
  • Refining sales materials for the inbound sales processes.
  • Supporting with our pricing strategy to simplify customer decision-making and improve conversion.
  • Supporting with the design and implementation for the billing processes, for smoother operations post sale.
  • Supporting with the design and implementation for customer success process to ensure the best possible customer experience post sale.

Requirements:

  • Experience designing seamless onboarding for inbound and outbound clients.
  • Experience overseeing payment operations, settlements, and compliance.
  • Ability to manage and optimize partnerships, including payment gateways.
  • Experience in developing pricing strategies to improve conversions.
  • Expertise in customer success strategies.
  • Good communication skills.
  • Team player.

What You'll Do:

  • You'll design and implement a seamless customer onboarding process.
  • You'll set up and manage lead generation systems.
  • You'll oversee payment operations and settlement.
  • You'll manage commercial partnerships.
  • You'll refine sales materials.
  • You'll support with pricing strategy.
  • You'll support with billing processes.
  • You'll support with customer success process.


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