Senior Client Support Specialist
7 days ago
Job Overview
The Senior Associate – Call Center position at BUPA Arabia involves providing top-notch customer service and support to internal and external customers.
Key Accountabilities
- Foster strong relationships with customers by providing accurate and timely information on Bupa Arabia's network, products, and services.
- Analyze and resolve complex customer inquiries and complaints in a professional and courteous manner.
- Develop and maintain a comprehensive knowledge of Bupa Arabia's policies, procedures, and products.
- Collaborate with colleagues to achieve team goals and objectives.
- Continuously improve service delivery to meet customer needs and expectations.
Skills and Qualifications
To excel in this role, you must possess excellent communication and interpersonal skills, a strong analytical mind, and a customer-centric approach.
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