ServiceNow Solution Designer

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance and thought leadership. This diverse team drives consumption, adoption, and customer satisfaction, ultimately helping our customers grow their business on the ServiceNow platform.

Responsibilities
  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications depending on the teams need.
  • Lead all technical aspects of project delivery and solution delivery.
  • Mentor field resources in implementation methodology, configuration and best practices.


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