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Strategic Customer Experience Lead

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time
Job Overview

Cisco Systems, Inc. is seeking a skilled and experienced leader to drive customer experience transformation across the organization.

The ideal candidate will have a deep understanding of Cisco's technology and industry landscape, as well as strong leadership and communication skills to motivate teams and influence stakeholders.

This role requires strategic problem-solving, excellent relationship-building skills, and confidence in delivering financial KPIs and making strategic investment decisions.

Key Responsibilities
  • Drive Adoption and Service Delivery: Develop and maintain strong executive relationships with customers to drive adoption and service delivery within customer accounts.
  • Owning Revenue and P&L: Own revenue and profit and loss for customer segment teams and ensure delivery of outcomes expected from the Cisco portfolio.
  • Advocate for Customers: Advocate for customers within Cisco across various functions and align delivery, partner, and customer success functions to support portfolio adoption.
Requirements and Qualifications
  • Technical Understanding: Must have a broad technical understanding of Cisco's core architectures.
  • Leadership Experience: Strong leadership experience with a proven track record of driving adoption and service delivery within customer accounts.
  • Communication Skills: Excellent communication and relationship-building skills to motivate teams and influence stakeholders.