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Customer Service Representative

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia ASAS for Developing & Operating industrial Cities Full time

At ASAS for Developing & Operating industrial Cities, we are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional service and ensuring customer satisfaction.

Job Description:
  • To achieve desired customer delight by ensuring satisfactory response to customer interaction.
  • Handle Customer Interactions through Ticketing, Social Media, Inbound & Outbound voice contact.
  • Appropriate escalation of unresolved complaints.
  • Update the existing database with changes and status of each Customer query/resolution.
  • Interface with respective work center for resolution of complaints.
  • Manage resolution of queries/issues.
  • Manage service delivery to customers to ensure high customer satisfaction levels and customer retention.
  • Communicate effectively and clearly.
  • Be self-motivated and take initiative.
  • Work well with a team and be cooperative.
  • Exhibit empathy and customer service orientation.
  • Maintain attention to detail and result orientation.
  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.