Current jobs related to Service Delivery and Improvement Specialist - Riyadh, Ar Riyāḑ - تابي

  • Service Delivery Improvement Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

    Role Overview:The Call Center Quality Specialist is a critical role that ensures the high-quality service we provide to our customers. As a specialist, you will be responsible for monitoring and evaluating agent performance, providing feedback, and identifying areas for improvement.Main Responsibilities:Monitor and review agent calls, chats, and emails to...

  • Service Delivery Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SERCO Limited Full time

    Job RoleThe Soft Services Manager position at SERCO Limited is responsible for leading the Soft Services Department and ensuring exceptional service delivery. This role requires a strong background in Soft Services Facilities Management and excellent leadership skills.Key ResponsibilitiesLead the Soft Services Department and ensure seamless day-to-day...

  • Process Improvement Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full time

    Perfect Presentation (2P) is seeking a Process Improvement Specialist to join our team.About the PositionThe successful candidate will have experience in analyzing business processes, identifying areas for improvement, and developing solutions to optimize operations.Responsibilities:Analyze business processes to identify opportunities for improvement.Develop...

  • AI Service Improvement Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

    Join our mission to transform IT services at VisionX Technologies, Inc.We're on a quest to revolutionize business complexity with AI and break down barriers to innovation. Our cutting-edge approach to problem-solving sets us apart in the industry, and we're looking for a visionary leader to drive our service improvement strategy forward.As a key member of...

  • Service Delivery Specialist

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    About the RoleThis is an exciting opportunity to join Amazon's SEPO team as a Program Manager. The successful candidate will lead the day-to-day operations, manage performance, and develop industry-leading management techniques.Key Responsibilities:Lead the production environment team to ensure high-quality service delivery.Design and implement service...

  • Technology Service Delivery Expert

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

    The Technology Service Delivery Expert will play a critical role in ensuring the successful delivery of our technology services to our clients. This includes developing and implementing service level agreements, managing service requests, and collaborating with our technical teams to resolve issues and improve service quality.Key Responsibilities:Develop and...

  • Business Improvement Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arthur Lawrence Full time

    About the OpportunityAs a Business Improvement Specialist at Arthur Lawrence, you will play a critical role in driving business growth and improving operational efficiency. You will work closely with our leadership team to identify areas for improvement and develop strategic plans to address these challenges.Your ResponsibilitiesConduct thorough analysis of...

  • Service Delivery Executive

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Amazon is committed to delivering the best possible customer experience. We are seeking a Service Delivery Executive to join our team in Dubai.Job DescriptionDefine and deliver customer-centric initiatives to improve the shopping experience.Work with cross-functional teams to identify and prioritize improvement opportunities.The ideal candidate will have...

  • Senior Engineer, Service Delivery

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia EMC Computer Systems Saudi Branch Full time

    Senior Engineer, Service Delivery (Saudi National)Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges, and initiatives. As trusted advisors, we build in-depth...

  • Service Delivery Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia NOMD Holding Full time

    Design data models and semantic layers for optimal performance to meet client specifications and SLAs for database technologies / platforms, BI, and analytic solutions.Contribute to building a strong team and culture within this growing Business Intelligence function.Work on multiple projects from a commercial and delivery perspective and service ad-hoc...

  • Process Improvement Specialist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Customizo | ServiceNow Premier Partner Full time

    We're on the hunt for an exceptional Process Improvement Specialist to join our team at Customizo. As a key player in our Digital Service Management practice, you'll work closely with our clients to identify opportunities for process enhancement and develop innovative solutions to address them.Your Key Responsibilities:Analyze and document business processes...

  • Continuous Improvements Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia JASARA Program Management Company Full time

    JASARA PMC is actively seeking a Continuous Improvements Specialist who is passionate about enhancing processes and driving efficiency across our organization. This role plays a vital part in fostering a culture of continuous improvement within the Directorate of Engineering Services, where you will identify opportunities for improvement, develop strategies,...

  • Service Quality Improvement Professional

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full time

    Company Overview:Tabi is a leading organization dedicated to delivering exceptional customer experiences. Our mission is to exceed customer expectations by providing timely, efficient, and effective solutions to their needs.In this role, you will play a critical part in ensuring that our customers receive the highest level of service possible.Job...

  • Continuous Service Improvement Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

    Continuous Service Improvement ManagerRiyadh VisionX – Customer Products / Full Time / On-siteAt VisionX, we cut through the noise. Since 2017, we've been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets...

  • AWS Media Delivery Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    We are seeking an experienced AWS Media Delivery Specialist to join our team. As a key member of our media delivery team, you will work closely with customers to design, deploy, and operate highly available and scalable media workloads on AWS.Your primary responsibility will be to act as the primary technical point of contact representing the technical needs...

  • Continuous Service Improvement Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Visionx Full time

    About usAt VisionX, we cut through the noise. Since 2017, we've been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.We work shoulder-to-shoulder with world-leading brands and...

  • Process Improvement Specialist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full time

    At BaseTeam Recruitment, we are looking for a Process Improvement Specialist to drive efficiency and effectiveness across our organization.The successful candidate will have a strong foundation in Lean and Six Sigma methodologies, with the ability to identify areas for improvement and develop strategies to address them.A key responsibility of this role will...

  • Supply Chain Delivery Specialist

    1 hour ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Mosanada Logistics Services Full time

    Mosanada Logistics Services is seeking an experienced Supply Chain Delivery Specialist to join our team. As a key member of our logistics operations team, you will be responsible for ensuring the timely delivery of goods and managing the day-to-day operations of our drivers.The successful candidate will have a minimum of 1-2 years experience in the...

  • Delivery Service Quality Coordinator

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Saudi Petroleum Services Polytechnic is seeking a skilled Delivery Service Quality Coordinator to join its team. As a key member of our operations team, you will be responsible for ensuring service quality at sites within the region, analyzing delivery customer complaints, and implementing effective measures to control complaints.Your primary duties will...

  • IT Service Delivery Director

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Job DescriptionThe Amazon Fulfillment Technologies team in Hyderabad is seeking an IT Service Delivery Director to oversee all aspects of mission-critical services. This role involves driving process and service improvements, managing highly available systems that power Amazon's fulfillment network worldwide.A successful candidate will have an established...

Service Delivery and Improvement Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full time

We are looking for an experienced Operations Team Leader to join our team at تابي. As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement—helping us exceed SLAs and deliver a superior customer experience.

The ideal candidate will possess strong leadership skills, with experience in managing high-performing teams. They will have a proven track record of delivering results in a contact center environment as a Team Manager.

This role requires a flexible individual who can adapt to dynamic operational needs. The candidate should be able to work closely with the Operations Manager to streamline processes and drive business efficiency.

Key Responsibilities:

  • Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
  • Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
  • Deliver operations within agreed service levels and business targets, ensuring sustainable growth.