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Facility Operations Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

KitchenPark's vision is to create a network of smart kitchens that empower restaurateurs to succeed in online food delivery.

We achieve this by transforming underutilized properties into state-of-the-art facilities, creating jobs in neighborhoods, and offering a wide range of cuisines at an affordable price.

As a Facility Operations Manager, you will be responsible for overseeing daily operations, ensuring facility maintenance, and delivering exceptional customer support.

Key Responsibilities:
  • Team Management:
  • Lead and train a dedicated facility team, handling scheduling, training, and performance management.
  • Manage a highly efficient order fulfillment process and deliver excellent customer service.
  • Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.
  • Building Repair and Maintenance:
  • Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
  • Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
  • Health and Cleanliness:
  • Manage a janitorial team (either internal or external) and uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
  • Monitor partner compliance with safety and health department protocols.
  • Enforce proper waste disposal procedures and respond promptly to cleaning-related emergencies.
  • Customer Support and Retention:
  • Serve as the primary point of contact for restaurant partners, building trusting relationships, and solving any issues that arise.
  • Manage the overall partner experience, preventing churn, and extending partner lifecycle.
  • Administrative & Strategic:
  • Train with senior positions in support, data analytics, and reporting.
  • Participate in planning sessions with management and peers.
  • Review and report KPI metrics to facility management and contribute to goal setting.
  • Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.