Customer Care Director

3 days ago


Jeddah, Makkah Province, Saudi Arabia Cruise Saudi Full time
Job Overview

Cruise Saudi invites applications for the position of Customer Care Director. As a key member of our team, you will oversee customer care operations, manage complaints, and ensure exceptional customer experience.

This role demands strong leadership, problem-solving, and communication skills to deliver high levels of customer satisfaction.

Main Accountabilities:

  • Manage customer service operations to ensure efficiency and effectiveness
  • Monitor customer sentiment through digital tools and leverage insights to enhance service strategies
  • Develop and implement customer service training programs to enhance service excellence

Requirements:

  • Proven track record in customer service management
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership abilities


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