Customer Experience Expert
3 days ago
Job Description:
CARE Job Title: Customer Service SpecialistWe are seeking a skilled and detail-oriented Customer Service Specialist to join our team at CARE. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through prompt and accurate issue resolution.
Key Responsibilities:
- Gauging client requirements to provide tailored solutions through effective communication.
- Catering to client queries by offering precise data using suitable communication channels.
- Ensuring timely resolution of customer doubts and queries with accurate information.
- Maintaining detailed records of each customer interaction in a secure database.
- Staying up-to-date with organizational regulations, products, and service launches via efficient communication with management.
- Troubleshooting and resolving product issues and concerns.
Required Skills and Qualifications:
- A professional with expertise in solving customer problems and providing suitable solutions.
- Familiarity with online tools and platforms enhancing customer experience through strategic feature utilization.
- Proficiency in answering phone calls with professional etiquette and a friendly tone.
- Effective communication skills, capable of presenting ideas and concepts through various channels.
- A skilled individual completing assigned tasks and responsibilities within defined schedules.
- Proficiency in operating the latest versions of CRM software and Office Suite.
- An understanding of the construction market is preferable.
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