Customer Experience Expert

3 days ago


Jeddah, Makkah Province, Saudi Arabia CARE Full time

Job Description:

CARE Job Title: Customer Service Specialist

We are seeking a skilled and detail-oriented Customer Service Specialist to join our team at CARE. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through prompt and accurate issue resolution.

Key Responsibilities:

  • Gauging client requirements to provide tailored solutions through effective communication.
  • Catering to client queries by offering precise data using suitable communication channels.
  • Ensuring timely resolution of customer doubts and queries with accurate information.
  • Maintaining detailed records of each customer interaction in a secure database.
  • Staying up-to-date with organizational regulations, products, and service launches via efficient communication with management.
  • Troubleshooting and resolving product issues and concerns.

Required Skills and Qualifications:

  • A professional with expertise in solving customer problems and providing suitable solutions.
  • Familiarity with online tools and platforms enhancing customer experience through strategic feature utilization.
  • Proficiency in answering phone calls with professional etiquette and a friendly tone.
  • Effective communication skills, capable of presenting ideas and concepts through various channels.
  • A skilled individual completing assigned tasks and responsibilities within defined schedules.
  • Proficiency in operating the latest versions of CRM software and Office Suite.
  • An understanding of the construction market is preferable.


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