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2 weeks ago
**Job Title:** Operations Officer
**Job Summary:** We are seeking a highly skilled Operations Officer to join our team at Rentokil Initial. The successful candidate will be responsible for ensuring the quality of service delivery by effective supervision of technicians and implementing company SOPs.
Key Responsibilities:
- Supervise Technicians: Ensure that technicians are carrying out treatments within the given Time on Site (ToS) in a competent manner. This includes engaging technicians via route riding and training them on the job.
- Convey Special Instructions: Communicate special instructions to technicians to execute jobs efficiently.
- Audit and Compliance: Conduct pest management audits of customer sites as per agreed schedules and ensure compliance with company SOPs.
- Customer Complaints: Handle assigned customer complaints in a timely manner and resolve them at the earliest opportunity.
- Service Delivery Issues: Identify and resolve service delivery issues in coordination with the Branch Manager.
- Material Consumption and Overtime: Maintain material consumption and overtime hours at an agreed targeted level for assigned service areas and technicians.
- Conveyance and Innovation: Approve conveyance amounts for assigned technicians and encourage innovation through trials and implementation of new service lines.
- Maintenance and Repairs: Ensure proper scheduling of maintenance and repairs of equipment via the Job Order Control (JOC) system.
- Grooming and Absenteeism: Promote highest grooming standards and encourage technicians to plan their leaves in advance to curb absenteeism.
- Grievances and IR Issues: Help resolve any grievances and IR issues of technicians and bring them to the notice of the ABM/BM on a daily basis.
- Service Quality and Productivity: Report any deviations that could impact service quality or productivity of technicians.
Requirements:
- Education: Bachelor's degree in Management or equivalent.
- Experience: 1-3 years of experience in operations of pest management or service industry.
- Skills: Proficient in the use of computer applications and systems, including Excel, Word, and PowerPoint.
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