Senior Account Director – Consumer Insights
6 days ago
About Our Team
We're a team of experts dedicated to delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
The Senior Manager – Customer Success role is a critical part of our team, responsible for leading key accounts and project executions for strategic clients in the vertical.
- You'll be accountable for developing relationships with key clients and servicing their research requirements, exploring and generating cross-sell/upsell opportunities.
- Demonstrate expertise across research types, including brand health tracking, C-SAT/MS, U&A studies, and more.
- Prospect for new opportunities, take research briefs, develop relevant research proposals, and create suitable research designs and sample plans aligned to business objectives.
- Guide team members through all research stages, from questionnaire development to data analysis, report writing, and client presentations.
- Provide advice on project execution, inform clients on progress, and give specific instructions to other departments regarding information collection and electronic processing.
- Handle client queries or complaints, manage stakeholder relationships, and provide advice and consultation to clients and staff.
Your Skills
- 9+ years of relevant working experience, with a strong background in market research and quantitative research projects.
- Strong client focus and understanding of research techniques to enable meaningful conversations with client stakeholders.
- Able to understand technical aspects of research, carry out internal and client-based conversations, and interpret data effectively.
- Excellent numerical skills, ability to influence and persuade, and develop long-term sustainable relationships.
- Strong communication and presentation skills, with the ability to deliver insights, stories, and actions in face-to-face or group presentations.
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