Director of Consumer Experience

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Coloplast Full time
Coloplast Mission and Vision

We are a leading supplier of healthcare products and services, specializing in ostomy care, continence care, wound care, and urology care.

Our Mission: To make life easier for people with intimate healthcare needs by listening to them and the healthcare professionals who support them.

Our Vision: Setting the global standard for listening and responding.

We strive to understand the medical and personal challenges of our users by listening to them and the healthcare professionals who support them. This understanding inspires us to deliver impactful products and services.

We foster a culture of engagement, feedback, and high performance within our team, ensuring we recruit, train, and develop staff effectively.

Key Responsibilities:

  • Lead and support the team.
  • Foster a culture of engagement, feedback, and high performance.
  • Recruit, train, and develop staff.
  • Track consumer interactions.
  • Generate insights from reports.
  • Enhance efficiency with digital processes.
  • Update consumer processes and SOPs.
  • Improve user experience through surveys.
  • Execute campaigns with Marketing and align on digital initiatives.
  • Segment and track campaign performance.
  • Engage consumers with educational content.
  • Ensure consistent communication.
  • Manage budget and costs.
  • Build relationships with key stakeholders, support other departments.


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