IT Service Representative

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time
About the Role

We are seeking an experienced Help Desk Specialist to join our team at Salehiya Healthcare. In this role, you will be responsible for providing technical assistance to customers, resolving issues, and enhancing their overall experience.

Duties and Responsibilities
  1. Dispatch Issues: Transfer customer inquiries to the relevant department.
  2. Agent Communication: Keep agents informed about issue updates and new information.
  3. Product Knowledge: Offer expert advice on products and services.
  4. Feedback Mechanism: Provide constructive feedback to call centre employees and management.
  5. Incident Closure: Verify that incidents are resolved on both CRM and SAP ERP systems.
  6. Satisfaction Measurement: Evaluate customer satisfaction through follow-up communication.
  7. Call Escalation: Intervene when necessary to prevent escalations.
Skills and Qualifications

Must possess a Bachelor's degree or equivalent in Computer Science, Engineering, Business, or related fields. A minimum of 1-2 years of experience in customer service roles is required.



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