Senior Value Optimization Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

Company Overview

At Amazon Web Services (AWS), we're committed to helping businesses succeed by providing innovative technology solutions that meet their unique needs. Our Customer Experience specialist team works closely with customers to help them get the most out of Amazon Connect, our AI-powered cloud contact center solution.

Job Description

We're seeking a highly skilled Business Value Specialist to join our team As a Business Value Specialist, you'll work closely with customers to understand their business needs and develop customized solutions to help them maximize their return on investment in Amazon Connect.

Responsibilities

  • Engage with customers to understand their desired business outcomes, technical requirements, and optimization opportunities.
  • Create and present compelling proposals that address specific business needs of customers.
  • Leverage your financial analysis and customer experience domain background to understand customer challenges and illustrate the financial benefits of addressing them with Amazon Connect.
  • Identify opportunities for optimizing the way customers realize value from Amazon Connect.
  • Create tools that allow AWS teammates to run their own Amazon Connect transformation benefit analysis with their customers.

About You

To be successful in this role, you'll need:

  • 5+ years of experience in business development/consulting in enterprise software, cloud, or SaaS companies.
  • Experience creating and presenting business value proposals to VP and C-level executives.
  • Deep understanding of cloud technologies, including public and hybrid cloud platforms.
  • Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
  • Financial analysis spreadsheet skills and presentation (PowerPoint) creation/delivery skills.

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong track record of success in business development and consulting.



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