Service Excellence Director

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia The Ritz-Carlton Full time

Our Culture

The Ritz-Carlton is proud of its unique culture, which emphasizes teamwork, respect, and a passion for delivering exceptional service. Our Ladies and Gentlemen strive to create memorable experiences for our guests, and we are committed to supporting their growth and development.

Job Responsibilities

This role plays a key part in our commitment to employee development, and the successful candidate will be responsible for designing and delivering customized training programs, evaluating their impact, and making recommendations for improvement.

Key Performance Indicators

  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Frazer Jones Full time

    Take your career to the next level as a Culture Transformation Director in a dynamic Riyadh-based role. This is an exceptional opportunity to shape the culture of a leading Government powerhouse.About the OrganisationWith a strong reputation for delivering top-notch services to the Kingdom, this organisation is poised for growth. Their commitment to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia وثيق المالية | Watheeq Capital Full time

    Watheeq Capital is a leading financial services company that is committed to delivering exceptional results to our clients. We're seeking a highly skilled Director of Operational Excellence to join our team.This role involves overseeing the execution of daily operations, streamlining operational procedures, enhancing the investor experience, and managing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full time

    Tetra Pak is a global leader in food processing and packaging solutions. We are looking for a talented individual to join our customer service team as a Customer Service Representative.As a key member of the team, you will be responsible for managing front office activities related to order management, design handling, supply and demand, and logistics. You...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mindfield Resources Full time

    Job SummaryMindfield Resources seeks a Director of Commercial Excellence to join our team. In this role, you will be responsible for leading the development and implementation of our commercial strategy, ensuring alignment with our overall business goals.You will work closely with senior leadership to drive revenue growth and improve profitability through...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Afaq Q Tech General Trading Full time

    Afaq Q Tech General Trading is offering a challenging opportunity for an Operations Excellence Director to lead the development and implementation of operational strategies that drive growth and efficiency. In this role, you will influence internal and external stakeholders, build buying and sourcing strategies, and continuously analyze key metrics to drive...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Professional Services Director OpportunityWe are seeking an experienced Professional Services Director to join our team at Amazon. In this role, you will be responsible for leading our Professional Services team and collaborating with customers to deploy innovative cloud solutions.The ideal candidate will have a strong background in IT transformation...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Afaq - Warehouse Branch Full time

    Leadership OpportunityWe are seeking a Supply Chain Excellence Director to join our team at Afaq - Warehouse Branch. As a key member of our leadership team, you will be responsible for building a customer and seller obsessed culture.Key Responsibilities:Develop and implement quality improvement initiatives to enhance service delivery and staff...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full time

    About the RoleWe are seeking an exceptional Senior Development Director to spearhead our hospitality projects, driving innovation and excellence in hotel and resort development. As a key member of our team, you will be responsible for shaping and managing the development of world-class hospitality experiences that align with Qiddiya's strategic goals.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Supertech Group Full time

    Supertech Group is a pioneering force in the technology industry, driven by innovation and a passion for disruption. As we continue to scale our operations, we are seeking an exceptional Operational Excellence Director to join our team.The ideal candidate will have a proven track record of building and optimizing processes to support rapid growth, while...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    About the RoleWe are seeking an exceptional educational leader to join our team as the Director of Academic Excellence.This role plays a pivotal part in shaping the academic experience for our young learners while fostering a positive, collaborative school culture.Key ResponsibilitiesStaff Leadership & Development: Support the recruitment and retention of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TalentHUB|تالنت هب Full time

    Job Title: Director of Research CenterTalentHUB is seeking an accomplished academic leader to assume the role of Director of the Research Center. This is a unique opportunity to lead a dynamic research environment, manage impactful scientific projects, and contribute to advancing knowledge through strategic research initiatives.The Research Center fosters...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Supertech Group Full time

    Supertech Group is seeking a Director of Technical Excellence to lead its technology strategy and vision. As a key member of the executive team, you will be responsible for driving innovation, growth, and technical excellence across the organization.Key Responsibilities:Develop and execute the company's technology strategy in alignment with business...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mace Group Full time

    Mace Group OverviewWe are a global engineering, construction, and consulting company that creates places that transform lives. Our purpose is to redefine the boundaries of ambition and bring transformative impact to our people, communities, and societies.Job DescriptionWe are seeking a Director of Project Excellence to join our team in Saudi Arabia. As a key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full time

    We are seeking a highly skilled and experienced Financial Services Director to lead our banking projects. As a Financial Services Director, you will be responsible for overseeing complex projects that drive business transformation, enhance operational efficiency, and ensure compliance with banking regulations.Key Responsibilities:Project Strategy & Planning:...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are looking for a Solution Operations Director to join our team at Saudi Petroleum Services Polytechnic.In this role, you will be responsible for developing and implementing operational strategies to deliver high-quality, reliable technology solutions while maximizing operational efficiency.About Our OrganizationWe are a semi-government organization based...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Jobs for Humanity Full time

    Job Title: Customer Service ExecutiveJob Summary: We are seeking a highly motivated and experienced Customer Service Executive to join our team at Jobs for Humanity. As a Customer Service Executive, you will play a vital role in delivering exceptional customer experiences and ensuring our customers have a positive interaction with our products and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia NHC Full time

    About the PositionThe Administrative Services Director will oversee the day-to-day activities and operations of the Facilities function, ensuring efficient and effective service delivery.This role requires a strong knowledge of facility operations, maintenance procedures, vendor management, and regulatory compliance.The successful candidate will contribute...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Global Blue group Full time

    At Global Blue, we believe that our employees are our greatest asset. As a Service Excellence Ambassador, you will be responsible for delivering exceptional customer experiences and promoting a positive brand image.Key ResponsibilitiesProvide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.Work...


  • Riyadh, Ar Riyāḑ, Saudi Arabia NHC Full time

    NHC is seeking a highly skilled Business Services Director to lead our Admin & Facilities function. In this role, you will be responsible for managing the relationships with service providers involved in the provision of Admin & Facilities services, monitoring the performance of third parties, and contributing to the development of a long-term agreement with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Avature Full time

    An experienced Security Services Director is needed to drive the assessment and development of security design and implementation of digital security services for our clients in KSA. This role demands a strong understanding of cloud native as well as hybrid/3rd party security controls.The successful candidate will manage all activities related to delivering...