Service Excellence Manager

Tbwa Chiat/Day Inc is dedicated to delivering outstanding service to our customers. As a Service Delivery Excellence Manager, you'll be responsible for ensuring that our agents meet the highest standards of quality and service.You'll monitor agent calls, chats, and emails to assess quality and adherence to service standards. Your analytical skills and...

About VisionXAt VisionX, we empower businesses to overcome complexity through custom AI solutions. Our mission since 2017 has been to revolutionize the industry with agile systems tailored to each client's unique challenges. We collaborate closely with world-leading brands and Fortune 1000 companies, leveraging expertise in computer vision, 3D modeling, AR,...

Job DescriptionKey Responsibilities:Supervise bell attendants and ensure they follow hotel standards and procedures.Maintain uncompromising levels of cleanliness and maintenance of vehicles and work areas.Provide top-notch service to guests checking in/out and within lobby areas.Handle luggage and buggy service needs requested by guests.Ensure vehicle safety...

Key Performance IndicatorsThe successful candidate will be responsible for achieving the following key performance indicators:Providing exceptional customer service to guests.Resolving guest inquiries and issues promptly and professionally.Maintaining accurate records of guest interactions and preferences.Coordinating with other departments to deliver...

At Global Blue, we believe that our employees are our greatest asset. As a Service Excellence Ambassador, you will be responsible for delivering exceptional customer experiences and promoting a positive brand image.Key ResponsibilitiesProvide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.Work...

Ejada Systems Limited is seeking a highly skilled IT Service Excellence Lead to join our team. As an ITSM/GRC expert, you will play a crucial role in shaping our IT service delivery practices.Key Responsibilities:Performance Monitoring and Improvement:Monitor IT service performance metrics to identify trends and areas for improvement.Develop and implement...

Customer Service Excellence LeaderWe are revolutionizing the food delivery space, leveraging cutting-edge technology to provide fast, reliable, and seamless experiences. As a dynamic global platform, we have rapidly expanded across key regions.This role leads quality assurance efforts and enhances service standards for our Saudi Contact Center. The ideal...

Role RequirementsTo excel as a Customer Service Excellence Expert, you must possess a unique blend of technical knowledge, business acumen, and interpersonal skills. Key qualifications include:A minimum of [X] years of experience in customer-facing roles, preferably in luxury or premium service industriesExcellent communication, problem-solving, and conflict...

Job Summary:We are seeking a highly skilled Service Excellence Leader to join our team in Riyadh, Saudi Arabia.In this role, you will be responsible for optimizing and streamlining standard business procedures to augment overall operational effectiveness.You will facilitate communication and cooperation among various departments to guarantee adherence to the...

We are seeking a highly motivated and experienced Hospitality Excellence Manager to join our team at Sofitel. As Guest Experience Manager, you will play a key role in ensuring that our guests receive a truly exceptional experience from start to finish.Responsibilities:Welcome guests and provide a personalized check-in experience.Ensure that all guests' needs...

About UsCARE is redefining the future of living by creating tech-driven, beautifully designed spaces that people want to inhabit.Our vision is to make modern, effortless living a reality through innovative property management strategies and seamless online booking processes.We're building a team of ambitious professionals who thrive in high-growth...

Our CultureThe Ritz-Carlton is proud of its unique culture, which emphasizes teamwork, respect, and a passion for delivering exceptional service. Our Ladies and Gentlemen strive to create memorable experiences for our guests, and we are committed to supporting their growth and development.Job ResponsibilitiesThis role plays a key part in our commitment to...

**Organizational Excellence Manager Role Overview:**As an Organizational Excellence Manager, you will play a critical role in driving business success through process improvement, change management, and operational efficiency initiatives. You will lead cross-functional teams to analyze and resolve complex business challenges, ensuring alignment with...

We are currently seeking a Quality Assurance Specialist to join our team at ADROYTS.This role involves leading our quality management initiatives and driving the acquisition of ISO certifications.As a Quality Assurance Specialist, you will be responsible for managing work procedures, reviewing administrative policies, and providing support to our...

At SATEL | ساتل, we are committed to delivering exceptional property management services through innovative strategies and exceptional customer service.The Project Manager for Operational Excellence will play a critical role in planning, executing, and optimizing projects related to property management and operational excellence. This role involves...

We are looking for a highly motivated Procurement Excellence Manager to join our team at Qiddiya | القدية. As a key member of our procurement team, you will be responsible for driving operational excellence and value creation through effective vendor management and procurement strategies.In this role, you will specialize in managing and overseeing IT...

Job OverviewWe are seeking a highly skilled Continuous Improvement Manager to join our team at PepsiCo's Gulf & Levant Food (G&LF) business unit. This individual will play a critical role in driving productivity and efficiency across our operations, leveraging their expertise in Lean Six Sigma and data analytics to deliver sustainable results.The ideal...

Deliver Exceptional Customer ExperiencesWe are seeking a Concierge of Excellence to join our team at Blacklane. As a key member of our customer service team, you will be responsible for delivering high-quality service that meets the expectations of our discerning guests worldwide.You will work closely with our customers and chauffeurs to resolve queries,...

Ejada Systems Limited is seeking a highly skilled Delivery Excellence Specialist to drive continuous improvement initiatives to enhance service quality and efficiency.In this role, you will develop and implement best practices and frameworks such as Agile, ITIL, or Lean methodologies. You will also use data-driven insights to track service performance and...

Watheeq Capital is a leading financial services company that is committed to delivering exceptional results to our clients. We're seeking a highly skilled Director of Operational Excellence to join our team.This role involves overseeing the execution of daily operations, streamlining operational procedures, enhancing the investor experience, and managing...