Chanel Retail Expert

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

At Chalhoub Group, we are committed to excellence in retail operations.

We seek a skilled Store Manager to lead our team in Riyadh, focusing on driving sales growth, customer engagement and operational efficiency.

The ideal candidate will possess a passion for luxury retail, excellent leadership skills and a customer-centric mindset.

Key Responsibilities
  • Drive sales growth through effective store strategies and team leadership.
  • Build strong customer relationships, converting them into loyal VIPs.
  • Stay informed about industry trends and competitor activity.
  • Promote a hybrid sales approach, leveraging online and offline channels.
  • Team Leadership and Development
  • Identify, develop and retain top talent, fostering a positive work environment.
  • Coach team members to enhance skills and knowledge.
  • Ensure performance improvement plans are transparent and effective.

Customer Experience

  • Develop a customer-centric culture, emphasizing multiple touchpoints and clienteling approaches.
  • Recruit new customers and convert them into loyal VIPs through exceptional experiences and networking.

Operational Excellence

  • Maintain high store standards, adhering to sales and operational policies.
  • Process e-commerce orders efficiently, meeting service level agreements.
  • Utilize available technology tools to enhance customer experience, training team members accordingly.
  • Maintain compliance with company policies, laws and regulations, improving processes continuously.
  • Optimize store layout and visual merchandising, ensuring a seamless customer journey.

We strive to create a diverse and inclusive work environment, where everyone feels valued and empowered to contribute.



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