Client Service Representative
2 weeks ago
The Executive Centre is seeking a highly skilled Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring that our members have a seamless experience.
Key Responsibilities:
- Maintain professionalism at all times when interacting with guests and clients.
- Efficiently handle telephone calls and respond to inquiries in a clear and cheerful tone.
- Organize daily operations, including office unit setups, postage, courier services, mail handling, and deliveries.
- Coordinate conference room bookings and refreshments for meetings.
- Perform secretarial and administrative tasks as needed.
- Conduct seamless check-in and check-out processes.
- Upsell and cross-sell services to maximize revenue.
Requirements:
- Ideally 1 year of customer service or administrative experience in a hospitality environment (e.g., hotel front desk).
- Open to graduates.
- Excellent interpersonal and communication skills; customer-oriented mindset.
- Fluency in Arabic and English.
- Strong multitasking abilities with attention to detail under pressure.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Willingness to occasionally work overtime.
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