Technical Support Specialist
6 days ago
At HERE Technologies, we empower our customers to achieve better outcomes by providing expert location data and technology solutions. As a Technical Support Specialist, you will play a crucial role in helping customers solve complex location business problems and accelerate value derived from our products and services.
Main Responsibilities
- Provide fast and effective resolution to customers' technical issues, operating as the go-to technical expert for our products.
- Support developers using our Location APIs, authoring code samples, tutorials, and technical articles for the developer community.
- Manage incident response and escalation, facilitating root cause analysis to improve product quality.
- Innovate and drive customer success by providing customer insights and requirements for product development and innovation.
To be successful in this role, you will need:
- Degree in Computer Science or related fields.
- Strong problem-solving, analytical, and troubleshooting abilities.
- Solid experience with SQL, GIS, DBMS is required.
- Experience with Java, C++, Python, and web development recommended.
- Familiarity with location technologies, including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering, and traffic.
We offer a collaborative work environment, intellectually challenging problems to solve, and opportunities to innovate and drive customer success.
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