Cybersecurity Support Specialist

3 days ago


Riyad Al Khabra, Saudi Arabia Fortinet Full time

Job Description

About the Role

We are seeking a highly skilled and experienced Cybersecurity Support Specialist to join our team at Fortinet. The successful candidate will be responsible for providing technical support to our customers on Fortinet products, including FortiGate and FortiProxy.

Key Responsibilities
  • Providing timely and effective technical support to customers via various channels, including web, chat, and voice-based interactions
  • Collaborating with cross-functional teams to resolve complex technical issues and ensure customer satisfaction
  • Developing and maintaining in-depth knowledge of Fortinet products and technologies to provide expert-level support
  • Creating and delivering training sessions to customers and internal stakeholders on Fortinet products and solutions
  • Focusing on delivering exceptional customer experiences and meeting established key performance indicators (KPIs)
Requirements
  • Minimum 1 year of relevant experience in the networking or network security industry
  • Strong understanding of general networking and network security concepts, as well as specific knowledge of Fortinet products and technologies
  • Excellent communication and interpersonal skills, with ability to work independently and collaboratively as needed
  • Ability to quickly learn new technologies and products, with a strong focus on continuous learning and professional development


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