Senior Technical Consultant

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

At Lucid Motors, we are setting the stage for a new era of luxury electric vehicles.

Job Overview

We are seeking a highly skilled and experienced Technical Advisor to join our team. As a Technical Advisor, you will be responsible for investigating technical problems and assisting our Service Center in repairs through the use of diagnostic centers.

The ideal candidate will have a strong background in automotive engineering, with a bachelor's degree in mechanical engineering or an associate's degree in an automotive-related field. Additionally, they should have 3-5 years of experience in the automotive industry, with a focus on problem-solving and repair.

Key Responsibilities:

  • Analyze technical reports received from Service Center, prioritize and prepare field technical reports to be sent to Technical Service Operations and Warranty Administration (TSO&WA).
  • Investigate technical problems and assist Service Center to repair and inspect complaining customers' vehicles to verify problems and supervise repair.
  • Submit market product reports reflecting customers' requirements and comparison with competitors.
  • Provide guidance to Service Center in solving technical problems using information received from TSO&WA and other Service Centers.
  • Participate in local and regional new model conformity test drives, report results, and follow up on improvement of weak areas.
  • Conduct on-the-job training for service staff on new mechanisms and technical problem solving.
  • Set top technical problems based on technical reports and warranty claims, and check warranty claims, technical data, and sign claims for submission.
  • Follow up and evaluate test parts results and submit technical reports to management.
  • Monitor Service Center under supervision in the following areas: Technical reporting, Warranty business, Warranty parts storage, New vehicles storage, Parts test/parts recovery.


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