Accounts Receivable Manager
6 days ago
About Your Role
As a Collections Specialist at KONE México, you will play a key role in driving cash flow improvement and ensuring customer satisfaction.
Key responsibilities include coordinating BPO and retained organization for credit management, collection, and dispute management processes.
Your Key Responsibilities
- You will coordinate BPO and retained organization for credit management, collection, and dispute management processes.
- You will support resolving and FL in complicated collection cases.
- You will analyze and address root causes of disputes from an end-to-end perspective.
- You will record disputes into the collection and dispute management solution.
- You will dispatch disputes for resolution and apply collection strategy.
- You will structure and conduct collection calls towards customers.
- You will record customer promises to pay.
- You will coordinate with CS&A and inbound teams to ensure all queries and disputes are resolved.
Requirements
- 2-4 years of experience in collections.
- Native Arabic speaker with strong English communication skills.
- Excellent communication, negotiation, and customer handling skills.
- Experience with SAP and proficiency in Excel.
- Strong problem-solving and analytical skills.
- Attention to detail and ability to work under pressure.
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