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Senior Client Care Assistant

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Sahm Capital Full time
About the Role

This is an exciting opportunity to join Sahm Capital as a Customer Service Representative. We're seeking an experienced professional to deliver exceptional customer experiences, address client concerns, and maintain accurate records of interactions.

Main Accountabilities
  1. Manage customer inquiries and issues in a prompt and professional manner.
  2. Develop and implement strategies to enhance customer satisfaction and loyalty.
  3. Collaborate with internal teams to resolve complex customer complaints and improve overall customer satisfaction.
  4. Analyze customer feedback and make recommendations for process improvements.
Qualifications and Experience
  • Bachelor's degree in Business, Finance, or related discipline.
  • Certified in Market Efficiency (CME-1) or equivalent required.
  • Minimum one year of experience in customer-facing roles.
  • Excellent Arabic and English language skills.