Web Hosting Support Specialist

7 days ago


Makkah, Makkah Province, Saudi Arabia Hostinger Full time

About Us

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Hostinger is a global web hosting company that provides tools for individuals and small businesses to succeed online faster and easier. Our mission is to provide innovative products and talented teams to deliver exceptional customer experiences.

We are guided by 10 company principles and strive to adapt quickly in a fast-paced environment. If you care deeply about your work, find purpose in making online success possible for anyone, own your growth, approach problems critically, and navigate challenges with resilience, we would love to hear from you.

  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
  • Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively
  • Proactively identify and implement improvements to your work, team, and department

Your Day-to-Day

As a Technical Support Specialist, you will make an impact by providing expert support on Hostinger products and troubleshooting technical challenges via live chat and tickets. Every customer's path is filled with milestones and challenges, each presenting an opportunity for you to make an impact.

  • Provide expert support on Hostinger products and troubleshoot technical challenges via live chat and tickets
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience


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