Help Desk Technician II

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia AL-AYUNI Investment and Contracting Company Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist II to join our team at AL-AYUNI Investment and Contracting Company. As a Technical Support Specialist II, you will be responsible for providing technical assistance to IT users, resolving hardware and software issues, and collaborating with other IT teams to resolve complex issues.

Responsibilities:

  • Provide technical support to IT users, resolving hardware and software issues.
  • Receive and respond to support requests through ticketing systems.
  • Collaborate with other IT teams to resolve complex issues and provide advanced technical support.
  • Document issues and solutions, and provide regular reports on technical challenges and support provided.

Requirements:

  • Bachelor's degree in Information Technology or a related field.
  • Minimum 2-3 years of experience in IT support or technical support.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with support tools like ticketing systems and network management software.
  • Ability to communicate effectively with users.


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