Software Support Expert

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Al Watania Information Systems Full time
Join Our Team of Experts

We are seeking a highly skilled Technical Support Specialist to join our team of experts. In this role, you will provide technical assistance and support for our products and services, working closely with internal teams to escalate and resolve complex technical issues.

Your key responsibilities will include:

  • Troubleshooting hardware and software issues, diagnosing problems to determine effective solutions
  • Maintaining detailed documentation of support requests, resolutions, and client interactions in the ticketing system
  • Collaborating with internal teams to escalate and resolve complex technical issues
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 2+ years of experience in a technical support or helpdesk role
  • Strong understanding of hardware, software, and network troubleshooting

  • Software/IT Support

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