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Client Advisor and Sales Professional
2 months ago
Job Title: Client Advisor and Sales Support
About the Role
We are seeking a highly motivated and experienced Client Advisor and Sales Support to join our team at Bulgari Middle East. As a Client Advisor and Sales Support, you will be responsible for providing an exceptional customer experience, maximizing sales opportunities, and supporting the efficient running of the boutique.
Key Responsibilities
- Client Engagement
- Welcome all clients and prospects entering the store, providing an extraordinary service and ensuring a personalized experience.
- Listen and understand clients' needs, providing customized advice and introducing them to the discovery of the Bulgari brand.
- Establish and develop relationships with existing clients and engage new customers to the brand.
- Manage the sales process as per delivery standards, ensuring the right application of selling techniques to deliver a unique shopping experience.
- Contribute to the store and service KPIs achievement.
- Register clients' data in the dedicated system for future contact, personalized CRM actions, and client development purposes.
- Perform all CRM one-to-one activities.
- Perform all after-sales service front office activities directly related to final customers, including taking in charge items to repair, performing a brief interview, and entering data in SAP.
- Act as a proactive point of reference for estimate approval, lead-time update, return, and invoicing of the repaired product.
- Perform online training modules and participate in defined training sessions to develop knowledge on different topics.
Requirements
The ideal candidate should be a committed and organized team player with at least 3-4 years of sales experience within Bulgari or a similar role within a luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential.
Additional Information
To succeed in this role, you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Strong business awareness and the ability to network for prospective clients outside of the store to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills, and store procedures is an advantage.