Luxury Retail Client Outreach Specialist
4 days ago
The successful candidate will play a key role in driving business growth through client outreach initiatives and private appointments. The In-Store CRM for Miu Miu will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff.
Key Responsibilities:- Developing CRM Initiatives: Develop, implement and execute store CRM outreach initiatives including the definition of local outreach activities, client target list extraction, implementation of initiatives through client advisors and initiative performance monitoring.
- Training and Coaching: Consistent training and strengthening of store teams on CRM & clienteling activities through the use of CRM/clienteling digital tools and processes.
- Achieving Clienteling Goals: Ensure adoption, consistent execution and follow-up of the Brand clienteling strategy, resources and culture across all store team members.
- Monitoring Performance: Monitor and track the main KPIs on a store and individual client advisor level, including: client outreach (through customer interactions), private appointments, client data capture KPIs, clienteling productivity and outreach initiative performance.
- Implementing Digital Tools: Educate, train and proactively encourage sales staff on the use of the digital tools available (e.g. C-Sphere) to perform clienteling initiatives.
Luxury retail experience is preferred. Strong technical attitude and digital mindset. Languages: Arabic, English is mandatory. Client centric attitude, problem solving, flexibility, empathy, energy.
Employment DetailsMid-Senior level, Full-time position in the Retail and Retail Apparel and Fashion industry.
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