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Call Center Representative Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia YRG Full time

About the Role

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The Telephone Support Operations Supervisor at YRG plays a vital role in ensuring that our customers receive exceptional service through phone calls.

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We are looking for an individual who can effectively communicate with our clients, provide them with accurate information, and resolve any issues they may have in a timely manner.

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This position requires strong problem-solving skills, as well as the ability to work independently and as part of a team.

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If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this role.

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Key Responsibilities

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  1. Handle incoming calls from customers in a professional and courteous manner.
  2. Provide accurate information and respond to customer inquiries in a timely manner.
  3. Resolve customer complaints and concerns in a fair and efficient manner.
  4. Collaborate with other teams to ensure seamless communication and issue resolution.
  5. Maintain accurate records of customer interactions and resolutions.