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Career Advancement Representative

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time
About CARE

CARE is a pioneering organization dedicated to empowering clients through tailored solutions. Our mission is to build long-lasting relationships with our clients, understanding their unique needs and delivering cutting-edge technology to drive business success.

As a Customer Success Manager at CARE, you will play a vital role in ensuring the satisfaction of our clients. Your expertise will be instrumental in identifying opportunities for growth, streamlining processes, and providing exceptional support.

Job Description

The Customer Success Manager is responsible for serving as a technical liaison between CARE and our clients. This includes:

  • Acting as a point of contact for client inquiries and concerns
  • Supporting daily operations to ensure seamless client experiences
  • Responding to service incidents, identifying root causes, and initiating incident management processes

To succeed in this role, you must possess excellent communication skills, a solid technical background, and the ability to work effectively in a fast-paced environment.

Required Skills and Qualifications

Successful candidates will have:

  • A minimum of 2 years of experience in a related field (Customer Success Manager or technical support specialist)
  • Solid technical knowledge with hands-on experience in IT solutions
  • Excellent troubleshooting skills and the ability to resolve complex issues efficiently
  • Strong client-facing communication skills, including written, oral, and presentation abilities
  • A degree in Computer Science or a relevant field
  • Fluency in English and Arabic