Service Excellence Ambassador
6 days ago
Company Overview:
Raffles Hotels & Resorts promises exceptional standards inherent in the Raffles name, enhanced by Arab hospitality values. Our hotels offer breathtaking views of their surroundings, combining local cuisine with international dishes in each outlet, creating a unique atmosphere. Guests can indulge in relaxing experiences in our world-renowned spa and fitness center or hold business gatherings in state-of-the-art meeting rooms.
Job Description:
- Reporting to the Outlet Manager / Assistant Manager, responsibilities include providing professional, friendly, and proactive guest service while supporting colleagues.
- Demonstrate Fairmont's Service Plus Standards in all interactions.
- To report on duty punctually, in full uniform according to appearance and grooming standards.
- To promote and maintain a positive working relationship at all times with colleagues in the hotel.
Key Responsibilities:
- Consistently offer professional, friendly, and warm service to guests.
- Demonstrate a complete understanding of F&B policies and procedures as outlined in the Fairmont Hotels & Resorts.
- To have full knowledge of the menu, beverage lists, and special promotions taking place in the hotel.
- To always take corrective action if service errors occur, ensuring solutions exceed guest expectations.
- Attend pre-meal briefings, weekly, and monthly meetings to continually improve the guest experience.
Qualifications:
- Must possess outstanding guest services skills, professional presentation, and sophisticated communication skills.
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
- Proficient in the English language (verbal & written), second language is an asset.
- Must be able to handle multiple tasks in an intense, ever-changing environment.
- Must be flexible in terms of working hours.
- Must be computer literate.
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