Business Forecasting Specialist
1 week ago
We are seeking a skilled Forecast Analyst to join our Worldwide Capacity Planning organization. In this role, you will be responsible for analyzing and interpreting large datasets to identify trends and patterns that inform our customer service operations.
The WWCP team owns the end-to-end workforce planning and execution of Amazon's customer service network. Our forecasting, labor planning, scheduling, and real-time management solutions are responsible for the millions of daily decisions needed to provide efficient support to our customers worldwide. We are looking for an experienced professional with excellent analytical skills and business acumen to join our Forecasting team.
In this role, you will collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner.
This is a high-impact role with goals that directly impact the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role.
BASIC QUALIFICATIONS- Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
- 3+ years of experience as a business analyst or related positions
- Experience with statistical analysis and modeling
- Experience with SQL and one or more of the statistical modeling languages/toolboxes (R, SAS, SPSS, Matlab, or Python)
- Excellent communication skills to share findings in an understandable and actionable manner
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